Terms and Conditions
Please be aware, leaving your dog with me will constitute your understanding and agreement to Pounce and Paws Dog Grooming terms and conditions.
You MUST inform us with 48hrs notice if you wish to cancel or reschedule your appointment. If you do not turn up to your appointment or you cancel with less than 48hrs to your appointment time you will be charged 50% of the groom.
It is extremely important you turn up on time to your appointment as we have a tight day to day schedule, and require the whole appointment time to go ahead with the groom. If you are running late to your appointment, please contact us and let us know. If you are more than 15 minutes late we may not be able to go ahead with the appointment and you will be charged 50% of the groom. We will always inform you a pickup time for your dog. If your are more than 10 minutes late to the pickup time we will charge an additional £5 per every 10 minutes. As much as we love your dogs, we do not have the space or the time to board them.
The Animal Welfare act 2006, states "all animals are to be protected from pain, suffering, injury and disease." Pounce and Paws Dog Grooming will NOT de-matt via brushing as it is painful for the dog and goes against animal welfare. The only way we can remove matting is by clipping the coat short. Due to the matting being so close to the skin, it can result in irritation, redness, and bruising. Pounce and Paws Dog Grooming are NOT responsible for ANY injuries sustained due to the condition of your pets coat. Matted dogs take longer to groom. A £10 matting fee will be charge on top of the grooming charge.
Please make sure your dog doesn't have any fleas before they come in for their appointment. We do NOT accept dogs with fleas into the salon. If you turn up to your appointment and your dog has fleas, you will turned away and be charged 50% off the groom plus an additional £10 fee due to having to thoroughly disinfect the salon.
Aggressive / Difficult Dogs
You MUST inform us if your dog bites, is aggressive to people or other dogs, or doesn't like certain grooming procedures. During the grooming or before, we have the right to refuse or stop services for your dog. Extremely difficult or aggressive dogs require more time and will have an additional £5 - £10 fee on top of the grooming charge.
Pregnant Dogs / Dogs in Season
We do NOT groom pregnant dogs under any circumstances. If your dog has just come into season, unfortunately we won't be able to go ahead with groom due to the potential risk of infection.
Purchase of Dog / Cat Tags
In the unlikely event that the product arrives faulty, a replacement can be given within 14 days from receiving the product. The products are strong and made with good quality materials, however this does not mean they are indestructible. These tags are not meant for chewing as they could eventually break becoming a choking hazard just as a metal tag would be. If the tag is damaged immediately remove from the collar. Pounce and Paws Dog Grooming are NOT responsible for the harm or misuse of this product. It is the owners responsibility to determine the suitability of this product for your pet. Tags can not be replaced due to your pet chewing on them.
General Data Protection Regulation
Your data will be kept locked away within the salon. All information on technology such as mobile phones and computers, will be safely locked with a password. We do NOT share your details. We will keep your dog's photograph to use it on our social media or for advertising purposes unless you state otherwise.